Book tickets Ticket Icon

Cookies

We sometimes use cookies to collect information about your visit. We use this information:

  • to understand how visitors use this site (analytics)
  • to improve your experience (functional)

If you are happy to accept these cookies, please click below.

Accept all

Alternatively, you can choose your personal preferences from the options below and click "Update" to give us your consent to use specific cookies. You can also choose to "Decline All" remove any permissions you may have previously set.

You can find out more information from our Privacy policy and Cookie policy.

Decline all
Access cookie management controls

Accessibility

This website is run by Leicester Haymarket Theatre, on behalf of Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • navigating using just a keyboard can be difficult in some areas
  • you can’t modify the line height or spacing of text
  • when zoomed in and selecting the menu, you cannot see all the menu items
  • not all pdf documents are accessible to screen reader software
  • some online forms are difficult to navigate using just a keyboard
  • video content may not contain captions
  • the ticket booking functionality has some accessibility issues

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as we can.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact The Web Management Team at webteam@leicester.gov.uk 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below mainly relates to the booking side of our website and is non-accessible for the following reasons.

  • The cookies control functionality has no accessible label. This fails WCAG 2.2 success criterion 4.1.2.
  • The cookies pop-up, when expended, has no visible focus indicator on the button to close the pop-up. This fails WCAG 2.2 success criterion 2.4.7.
  • Certain fields do not clearly identify input errors and the error descriptions are too generic. This fails WCAG 2.2 success criterion 3.3.3.
  • Time limitations in the booking process are not clearly identified and no warnings are given in advance. This is also no option to extend the time limit of 20 minutes. This fails WCAG 2.2 success criterion 2.1.1 and 2.2.1.
  • Some pages are missing primary heading or do not include a title element in the headings. This fails WCAG 2.2 success criterion 1.3.1 and 2.4.2.
  • The seating plan is reliant on colour only and the seat selection functionality is inaccessible to keyboard and screen reader users. This fails WCAG 2.2 success criterion 1.4.1 and 2.1.1.
  • Some pages do not reflow at zoom levels of 400%+. The WCAG 2.2 success criterion 1.4.10.

We are working with our ticketing partner to fix these issues as soon as we can.

How we test this website

This website is crawled and tested by our automated monitoring system every 7 days.

The Leicester City Council Web Management Team perform testing as required and will act upon user feedback when we receive it.

What we’re doing to improve accessibility

We are continually working to make improvements to this website and plan to start doing real user testing in the future.

This statement was prepared on 4/12/2025 by the Web Management Team.